Privacy Policy

1. Introduction

CrackSarkar (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of all users who interact with our platform at https://cracksarkar.com/. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have in relation to your personal data.

By registering for an account or using our platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the platform immediately.

This Privacy Policy is governed by the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable Indian data protection laws and regulations.

2. Information We Collect

We collect only the information necessary to provide you with a functional, personalised, and secure experience on CrackSarkar.

2.1 Information You Provide Directly

When you register for an account on CrackSarkar, we collect the following personal information:

• Full Name: To identify your account and personalise your experience.
• Email Address: To communicate with you, send account-related notifications, and process transactions.

We do not collect your phone number, physical address, or any payment card details during the registration process.

2.2 Information Collected Automatically

When you access or use our platform, we may automatically collect certain technical and usage data, including:

• Device and browser information (e.g., browser type, operating system, screen resolution).
• IP address and approximate geographic location (country or city level).
• Pages visited, content accessed, time spent, and interactions within the platform.
• Referring URLs and search terms used to reach the platform.

This information is collected through cookies, log files, and similar tracking technologies (see Section 7).

2.3 Payment Information

When you purchase a course or subscription, payment is processed directly by our third-party payment partners (Razorpay, UPI network providers, or Paytm). CrackSarkar does not receive, store, or process your payment card numbers, UPI credentials, or banking details. We receive only a transaction confirmation and a transaction reference ID.

2.4 Communications

If you contact our support team or submit feedback, we retain the content of your communications and your email address to respond to your queries and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and manage your user account, verify your identity, and provide access to the platform.
• Service Delivery: To provide you access to free and paid courses, track your learning progress, and personalise your experience.
• Communications: To send you account confirmations, payment receipts, course updates, and important service notifications. We may also send you educational newsletters or promotional content (you may opt out at any time).
• Payment Processing: To initiate and confirm transactions with our payment partners.
• Customer Support: To respond to your queries, resolve disputes, and process refund requests.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the quality, functionality, and content of the platform.
• Legal Compliance: To comply with applicable Indian laws, regulations, court orders, or government requests.
• Security: To detect, prevent, and respond to fraud, abuse, or security incidents.

We will not use your personal data for purposes that are incompatible with those described above without your prior consent.

4. Legal Basis for Processing Personal Data

CrackSarkar processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (e.g., providing access to the platform and fulfilling paid orders).
• Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable Indian laws and regulations.
• Consent: Where we rely on your consent (e.g., for marketing emails), you may withdraw your consent at any time by contacting us or using the unsubscribe option in our communications.

5. Sharing of Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

5.1 Payment Processors

We share your name and email address with our payment partners (Razorpay, UPI network providers, and Paytm) solely to process your transactions. These partners are bound by their own privacy policies and applicable data protection regulations.

5.2 Service Providers

We may engage trusted third-party service providers (e.g., cloud hosting, analytics, email delivery) who process data on our behalf. These providers are authorised to use your data only as necessary to provide services to us and are contractually required to protect your data.

5.3 Legal Requirements

We may disclose your personal data if required to do so by law, regulation, legal process, or a government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of CrackSarkar, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via email or a prominent notice on our platform.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:

• Account Data (name and email): Retained for the duration of your account and for up to 2 years after account deletion, to resolve disputes, comply with legal obligations, and prevent fraud.
• Transaction Records: Retained for a minimum of 8 years as required under applicable Indian tax and financial regulations.
• Support Communications: Retained for up to 2 years after the resolution of your query.
• Usage and Log Data: Typically anonymised or deleted within 12 months.

When personal data is no longer required, we will securely delete or anonymise it.

7. Cookies and Tracking Technologies

CrackSarkar uses cookies and similar technologies to enhance your experience on the platform.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They help us recognise you on return visits, maintain your session, and understand how you use the platform.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly (e.g., session management and login authentication). These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve performance and content (e.g., pages visited, time on site).
• Preference Cookies: Remember your settings and preferences (e.g., language or display settings).

7.3 Managing Cookies

You may configure your browser settings to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the platform. For detailed instructions on managing cookies, refer to your browser’s help documentation.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission using HTTPS/TLS protocols.
• Secure server infrastructure and access controls.
• Regular security reviews and vulnerability assessments.
• Restricted internal access to personal data on a need-to-know basis.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for maintaining the security of your account credentials.

9. Your Rights

As a user, you have the following rights in relation to your personal data, subject to applicable Indian law:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Deletion: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw it at any time.
• Right to Grievance Redressal: You may raise a grievance with our designated grievance officer (see Section 12).

To exercise any of these rights, please contact us at cracksarkar@gmail.com. We will respond to your request within 30 days.

10. Children’s Privacy

CrackSarkar is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take prompt steps to delete such data.

Users between the ages of 13 and 18 must have the consent of a parent or legal guardian before registering for an account or making a purchase on the platform.

11. Third-Party Links

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. CrackSarkar is not responsible for the privacy practices or content of third-party sites.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have designated a Grievance Officer to address complaints and concerns relating to the processing of your personal data.

If you have any grievance, concern, or complaint regarding our privacy practices or the processing of your personal data, you may contact our Grievance Officer at:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this document and notify registered users via email or a prominent notice on the platform.

Your continued use of CrackSarkar after any such updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

We are committed to protecting your privacy and ensuring you have a safe and trustworthy experience on CrackSarkar.